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Solutions — PSAPs

Radio Intelligence for PSAPs and 911 Dispatch Centers

Delphini® helps PSAPs monitor more radio traffic in real time with AI-powered radio transcription, configurable keyword alerting, and searchable radio intelligence — without adding workload to dispatchers already managing critical traffic.

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The PSAP Challenge

Dispatchers are managing more than any one person can track

The average PSAP manages multiple simultaneous talkgroups across law enforcement, fire, EMS, and mutual aid channels. When activity spikes — during a major incident, a mass casualty event, or a multi-agency response — the volume of radio traffic can rapidly outpace what any dispatcher or supervisor can realistically monitor.

Critical transmissions get missed. Keywords go unheard. Situations escalate before anyone realizes a channel carried something important.

This is not a staffing problem. It is a span-of-control problem.

Research from the AFRL's Human Performance Wing established that simultaneous radio transmissions cause human comprehension to collapse — not degrade gradually, but collapse. Delphini® was built specifically around that finding.

911 Communications Center — PSAP workstation showing multiple active talkgroups, live transcription panel, and supervisor keyword alerting display
The Gap Delphini® Closes

Human span-of-control has a hard ceiling. Radio volume doesn't.

Delphini® addresses the span-of-control problem at the source — by extending human capacity rather than demanding more of it. It runs in parallel with your existing consoles and CAD — capturing, transcribing, and alerting without touching your current workflow.

Delphini live radio transcription dashboard showing channel monitoring and a keyword alert for shots fired
How PSAPs Put Delphini® to Work

From daily operations to major incident response

These are the specific ways 911 centers use Delphini® on shift.

Supervisors typically can't monitor every active channel simultaneously while also managing floor operations. Delphini® gives them a real-time view of all transcribed traffic across every monitored talkgroup — in a single screen. If something critical is transmitted on a channel they're not actively listening to, Delphini® catches it and surfaces it immediately. They stay in command of the whole picture, not just what's in their headset.
Agencies configure keyword alerts specific to their operational language — mayday, shots fired, officer down, exposure, structure fire, man down. The moment one of those terms appears in a transcription, Delphini® fires a real-time alert attributed to the specific unit, channel, and timestamp. No polling. No manual review. Alerts are fully configurable by channel, user role, and shift.
During major incidents — structure fires, active threats, multi-vehicle accidents, mass casualty events — radio traffic spikes across multiple channels simultaneously. This is precisely when manual monitoring fails. Delphini® continues transcribing every active channel without degradation, maintaining a structured, time-sequenced record of all radio traffic during the event.
Every transmission is already transcribed, time-sequenced, channel-attributed, and searchable. Supervisors can reconstruct multi-channel incidents in minutes, filter by unit or keyword, and export structured transcripts for formal review, incident debriefs, press releases, and public information releases. QA reviewers can spot communication gaps, missed transmissions, or procedure deviations directly from the transcript record.
Delphini® accelerates radio ear development by pairing every audio transmission with its transcription in real time. New dispatchers can compare what they heard against what was actually said, identify gaps in their comprehension, and build proficiency faster. Supervisors can use transcript records to structure coaching conversations around specific transmission events.
During mutual aid activations, Delphini® aggregates selected talkgroups from partner agencies into a unified searchable view — helping supervisors and coordinators maintain situational awareness across agency boundaries without dedicating additional personnel to monitoring each channel.
Operational Capabilities

Built for PSAP environments

CJIS Compliant

Deployed on secure, CJIS-compliant cloud infrastructure. No law enforcement data handled outside compliance requirements.

Zero Workflow Disruption

Dispatchers operate exactly as they do today. Delphini® runs in parallel — capturing, transcribing, and alerting without touching dispatch consoles or CAD.

Agency-Configurable

Keyword libraries, alert rules, channel selection, and role-based access are all configured to your agency's terminology and structure.

Cloud + Edge Deployment

Cloud-native SaaS with edge node deployment for agency networks. Radio intelligence wherever your infrastructure requires it.

Mobile Access

Live radio intelligence accessible via MDT, tablet, or mobile app — so supervisors and command staff stay informed anywhere the mission takes them.

Searchable Archives

Every transmission is indexed, time-stamped, and searchable by keyword, channel, unit, or time range — accessible for QA, legal review, and training.

Related Platform Features

The capabilities behind PSAP Radio Intelligence

AI Transcription

P25-compatible, sub-2-second latency, patented audio separation.

Keyword Alerting

Configurable by channel, role, shift, and agency terminology.

Mobile App

Live awareness for supervisors and command staff on any device.

PSAP Case Studies

Real results from Orange County, Grant County MACC, and Pitkin County.
Ready to See It in Action?

Ready to see Delphini® in a PSAP environment?

Schedule a live demo tailored to your agency's channel configuration and operational environment.

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