Delphini® in the Field
See how public safety agencies across the country are using Radio Intelligence to improve situational awareness, supervisor oversight, officer safety monitoring, and incident outcomes.
Orange County ECC
Reducing Repeat Requests & Missed Critical Transmissions
The Challenge
A firefighter's "down" call went unheard during a radio transmission, costing critical response minutes. Director Cord needed a reliable second layer of comprehension without disrupting existing workflows.
Why Delphini®
A call from SRT's CEO landed at exactly the right moment. Cord immediately recognized that live transcription with keyword alerts would have caught the missed transmission. He invited the fire chief to the demo and moved quickly to deployment, starting with fire and EMS channels.
Key Results
- 90% transcription accuracy achieved within months of deployment
- Significant reduction in radio repeat requests and playback usage
- Supervisors report improved situational awareness via auto-alerts
- Delphini® integrated into rookie training to build radio ear
- Expansion to police and law enforcement channels planned
Features Utilized
Read Full Case Study"Dispatchers don't need to ask for details to be repeated often, nor do they use playback — saving valuable seconds in critical situations."
— Chris Cord, Director, Orange County ECC
Grant County MACC
Committing to AI Model Training Yields Near-Perfect Accuracy
The Challenge
The MACC faced staffing gaps, dispatcher burnout, and a technology deficit. With over 33% of the county population speaking Spanish — including a third of law enforcement officers — accent interpretation was a critical operational need.
Why Delphini®
Technical Services Manager Gerrit Klein found SRT through independent research. After a virtual demo, the team committed quickly and became the first SRT client to switch to a digital direct connection, dramatically improving transcription performance.
Key Results
- Near-100% accuracy for clear speech; 80–90% for accented or slurred speech
- Accurate transcription of Spanish-accented English after model training
- Improved license plate accuracy — officers maintain scene focus
- Delphini® adopted into the recruit training program
- Remote work transition enabled by the Delphini® mobile app
- Evaluating Delphini® as the center's standard instant recall recorder
Features Utilized
Read Full Case Study"Having accurate transcription regardless of accent saves critical seconds when dispatchers are managing radio, 911 calls, and non-emergency lines simultaneously."
— D.T. Donaldson, Director, Grant County MACC
Pitkin County REDC
Solving a Communication Accuracy Problem the Center Couldn't Solve Itself
The Challenge
PCREDC dealt with recurring issues: dispatchers missing critical details across channels, frequent miscommunications, and delayed response times — especially during peak tourist seasons reaching 200 calls per day. The center had even attempted an internal transcription build that ultimately failed.
Why Delphini®
Delphini® solved the problem they had been unable to solve independently. Live radio transcription with customizable keyword highlighting gave dispatchers immediate written verification of what they were hearing, and its affordability and compatibility with existing systems made adoption straightforward.
Key Results
- 80% improvement in transcription accuracy within 6 months
- Fewer radio repeat requests; measurably faster dispatch times
- Dispatchers report reduced on-shift stress and better off-shift recovery
- New dispatcher training accelerated via real-time transcription feedback
- Playback used for protocol accountability and QA reviews
Features Utilized
Read Full Case Study"I think of Delphini as my partner on the job. I don't spend time off the clock wondering if I missed something crucial."
— Christopher McKinney, Dispatcher, PCREDC
Salem E-911
Accuracy, Supervisor Oversight & Dispatcher Wellness — One Platform
The Challenge
Salem E-911 faced tight budgets, recruiting difficulty, and dispatcher burnout from sustained pressure. A key pain point: Manager Daniel Hartman couldn't maintain real-time floor awareness while handling other management responsibilities.
Why Delphini®
Hartman saw Delphini® live at an APCO conference and recognized it immediately as the solution he'd been searching for. The mobile app was a decisive factor — it kept him informed and notified regardless of where he was during a shift.
Key Results
- 71% improvement in dispatching accuracy within the first year
- Reduced dispatcher burnout confirmed by annual wellness checks
- Supervisors maintain real-time awareness via mobile app alerts
- Pre-event emergency planning used for the annual Salem Fair
- License plate transcription accuracy cited as a major officer safety improvement
Features Utilized
Read Full Case Study"The keyword alerts have reduced my stress — I don't work in fear of missing something vital to saving someone's life."
— Charly Jones, Telecommunicator, Salem E-911